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Handling your concerns

Had a not-so-great experience? We want to make it right. Problem resolution starts with our three-step Concern Handling Procedures (CHP). Whatever the issue, we'll work with you to fix it as quickly as we can.

Additional resources

If you need more information or you're not satisfied with the Member Concerns Officer's decision, these external agencies may be able to help. 

Whether you have questions about accounts, investments or financing, we'd love to hear from you.


  • Toll-free: 1 (833) 696-6887
  • International: (416) 925-7373
  • Hours: Monday to Sunday, 8:00 AM to 12:00 AM (EST)
  • Contact Centre will be open from 8:00am - 8:00pm (EST) on Thursday, November, 11 for Remembrance Day.
  • Email: memberservice@motusbank.ca
  • Mailing address: 3280 Bloor Street West, Centre Tower, 7th Floor, Toronto, ON, M8X 2X3