Accessibility

Motus Bank Accessibility Plan

General

Motus Bank (“motusbank”) is committed to providing goods and services in a way that respects the dignity and independence of people with disabilities. motusbank is also committed to giving people with disabilities the same opportunity to access its goods and services and allow them to benefit from the same services, in the same place, and in a similar way as other members. motusbank is committed to meeting its obligations under the Accessible Canada Act (“ACA”) and the Accessible Canada Regulations (the “Regulations”).

As part of this commitment, motusbank developed a plan which outlines its strategy to prevent and remove barriers to accessibility and to meet the requirements under ACA (the “Accessibility Plan”).

The Accessibility Plan will be reviewed and amended in accordance with applicable legislation.

If you have feedback on barriers or this Accessibility Plan, you can contact us through the following means.

Position Title:

Accessibility Officer

Email:

yourfeedbackmatters@motusbank.ca

Mail:

motusbank
Attention: Accessibility Officer
3280 Bloor Street West
Centre Tower, 7th Floor
Toronto, ON, M8X 2X3

Phone:

1-833-696-6887
We also accept calls through Internet Protocol (“IP”), video relay services, and Teletypewriter (“TTY”).

 

Note: Please do not include any confidential information, as email correspondence is not guaranteed to be secure.

Accessibility Statement

motusbank is committed to providing its goods and services in a way that respects the dignity and independence of people with disabilities. We are also committed to giving people with disabilities the same opportunity to access our goods and services and allow them to benefit from the same services, in the same place, and in a similar way as other members and non-members.

Consultation

The best way to create a meaningful Accessibility Plan is to consult with the experts. A survey was identified as the optimal means to consult as it allowed for direct communication to motusbank’s digital membership base. motusbank invited individuals to respond to an anonymous survey, and collected information about:

• Barrier(s) they, or others they know, have experienced with us, or any other Financial Institution.
• ​Recommendations on how to remove those barriers.

The survey launched on February 1, 2024, and was closed to respondents on February 20^th, 2024. The terms “disability” and “barrier” used the same definitions in the ACA. The survey was completed by 238 individual respondents, of which 22% (53 respondents) self-identified as being an individual with a disability. Respondents were provided the opportunity to indicate what type of disability they identify as having, the percentage breakdown is indicated here:

Areas described under section 5 of the ACA

The purpose of the ACA is to “benefit all persons, especially persons with disabilities, through the realization of a Canada without barriers, on or before January 1, 2040, particularly by identification and removal of barriers, and the prevention of new barriers, in the following areas.¹”

Area	Barriers	Actions
Employment	Attitudes and discrimination Lack of representation Workplace accommodations Benefits Inaccessible workspace/work tools Recruiting processes	Provide relevant tools, resources, and training across all levels to further educate and assist staff.
Built environment	Lighting and/or sound Small spaces/cramped layout Entryways	Review future office planning to ensure accessibility features are leveraged where possible.
Information and Communication Technologies ("ICT")	Insufficient training or support Lacks adherence to Web Accessibility Standards	Provide relevant tools, resources, and training across all levels to further educate and assist staff.
Communication other than ICT	Comprehension difficulties Insufficient training/knowledge/support	Review phone systems for opportunities to simplify menu options, as well as provide staff with tools required to provide information in an accessible means.
Procurement of goods, services, and facilities	Lack of awareness Inaccessible bidding and evaluation criteria	Review internal standard requirements for alignment with new and upcoming legislation for third party management.
Design and delivery of programs and services	Insufficient time Inconvenient scheduling Lack of accessible equipment	Implement flexible time arrangements to ensure individuals are able to understand information presented and ask questions.
Transportation	Not Applicable as this is not within motusbank’s products or services.	Not Applicable as this is not within motusbank’s products or services.

 

motusbank commits to providing progress reports on the status of these actions as outlined in the ACA.

 

¹Section 5 ACA