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Member Concerns Handling Procedure

Had a not-so-great experience? We want to make it right. Problem resolution starts with our three-step Concern Handling Procedure (“CHP”).
Whatever the issue, we will work with you to fix it as quickly as we can.

Additional resources

If you require additional information or you are not satisfied with the Member Concerns Officer’s decision, these external agencies may be able to assist.

Whether you have questions about accounts, investments or financing, we'd love to hear from you.