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motusbank's response to COVID-19

The average call wait time for Member Services is currently less than a minute. Thanks for being patient!

Financial relief | Bank with us | Fraud protection | FAQ & resources |

We can help

We’ve got everything you need: financial relief details, info about government programs, advice on managing your money during a crisis, and more.

Need help figuring out your money situation right now? Call us. Helping you is our job - you’re not alone.

Get in touch

Ways to bank

Online banking

Keep track of your accounts and spending, pay bills, transfer funds using Interac e-Transfer and Money Mover, open new accounts, and more.

Learn more

Mobile app

Get alerts, save money with Price Drop, pay bills, transfer funds using Interac e-Transfer and Money Mover, and more.

Learn more and download

ATMs

Get free access to your money anytime, anywhere, on THE EXCHANGE Network® – one of Canada’s largest ATM networks.

Find an ATM

Member Services

Call Member Services if you need help, advice, or access to your accounts. Our experts are ready to take your calls and help you bank from wherever you are. Get an update on call wait times

Contact us

Protect yourself from fraud

There’s always a risk of frauds and scams, and fraudsters will take advantage of any opportunity, especially when people are feeling vulnerable, like right now. We’ve heard about a lot of new frauds and scams trying to use COVID-19 to take advantage of people and we want to make sure you’re armed with all the info you need to protect yourself and your money.

Keep an eye out for phishing scam messages right now, especially ones related to government programs, charities, and offers of financial help. Never click on links in an unknown email or text message, don’t share your personal information unless you are 100% sure that the organization asking is legitimate, and make sure that your operating system and anti-malware software are up-to-date.

 

Resources to help you prevent fraud

Protect yourself from frauds and scams related to COVID-19
How to spot phishing emails and protect yourself
5 tips for creating a strong password
How to prevent e-transfer fraud
We’re here to help - get in touch

If you have any questions, please reach out to us. You can call or email Member Services.
Call Member Services 1 (833) 696-6887
Email us memberservice@motusbank.ca