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motusbank's response to COVID-19

The average call wait time for Member Services is currently less than a minute. Thanks for being patient!

We can help

We’ve got everything you need: financial relief details, info about government programs, advice on managing your money during a crisis, and more.

Need help figuring out your money situation right now? Call us. Helping you is our job - you’re not alone.

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Latest news

October 1, 2020 - Changes to skip-a-payment requests

The changes to our skip-a-payment program for mortgages and loans ended on September 30. If you have already skipped a payment due to COVID-19, you are still eligible for up to a total of 6 skipped payments if they are related to COVID-19. If you have not already skipped a payment, our original policy applies - one skip-a-payment request every 12 months.

August 20, 2020 - CERB available until October 3

The federal government has extended the Canada Emergency Response Benefit to 28 weeks to continue supporting people who have lost their jobs or part of their income due to the pandemic. Learn more about CERB

May 26, 2020 - Canada Emergency Student Benefit (CESB)

The federal government recently released the CESB to give financial support to post-secondary students. Like other CRA payments, you can set up direct deposit for CESB.

May 5, 2020 - Repaying CERB

If you discover that you no longer meet the eligibility requirements for CERB, or you have applied multiple times in the same period, you need to return the payment. For details on how to repay it visit the CRA website.

April 6, 2020 - Deposit CRA benefits, credits, and refunds online

Get your money faster by depositing Canada Revenue Agency (CRA) payments online instead of waiting for a cheque. Just sign in to online banking, and from the Account Summary screen, select the link that says "CRA Direct Deposit". Alternatively, you can find the option under 'Settings’ or via the "Set up a Direct Deposit" option located in the "Select an Action" menu from any Chequing or Savings account. Questions about CRA payments?

March 14, 2020 - A letter from CEO Bill Maurin

CEO Bill Maurin reached out to talk about how we are supporting our members and community during this uncertain time. Read more

Ways to bank

Online banking

Keep track of your accounts and spending, pay bills, transfer funds using Interac e-Transfer and Money Mover, open new accounts, and more.

Learn more

Mobile app

Get alerts, save money with Price Drop, pay bills, transfer funds using Interac e-Transfer and Money Mover, and more.

Learn more and download


Get free access to your money anytime, anywhere, on THE EXCHANGE Network® – one of Canada’s largest ATM networks.

Find an ATM

Member Services

Call Member Services if you need help, advice, or access to your accounts. Our experts are ready to take your calls and help you bank from wherever you are. Get an update on call wait times

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Protect yourself from fraud

There’s always a risk of frauds and scams, and fraudsters will take advantage of any opportunity, especially when people are feeling vulnerable, like right now. We’ve heard about a lot of new frauds and scams trying to use COVID-19 to take advantage of people and we want to make sure you’re armed with all the info you need to protect yourself and your money.

Keep an eye out for phishing scam messages right now, especially ones related to government programs, charities, and offers of financial help. Never click on links in an unknown email or text message, don’t share your personal information unless you are 100% sure that the organization asking is legitimate, and make sure that your operating system and anti-malware software are up-to-date.


Resources to help you prevent fraud

Protect yourself from frauds and scams related to COVID-19
How to spot phishing emails and protect yourself
5 tips for creating a strong password
How to prevent e-transfer fraud

If you have any questions, please reach out to us. You can call or email Member Services.
Call Member Services 1 (833) 696-6887
Email us