Price Drop

Absolutely! Forward your online receipts to receipts@motusbank.ca. Make sure you go to the Price Drop Settings to add the email address you’ll be sending your online receipts from. That way, we can link your receipts to your Price Drop account.

Yup. The retailer might ask for the original receipt when you claim your money back, so keep track of it.

Yes you can! Here’s why that’s useful: When we store all receipts you upload it’s easier to track your purchases. You can use Price Drop as a well-organized, mobile receipt record.

We keep the receipts around for three years unless you unsubscribe from Price Drop.

We search for a lower price on your purchase for as long as we can. Some retailers have 30, 60, 90 days, or even lifetime price matching policies.

The easiest way is to enable notifications in the Price Drop Settings – we’ll send you a message as soon as we find a lower price. You can also check on the status of your purchases by going to Price Drop in our mobile app.

Timing all depends on whether another retailer is selling your product at a lower price somewhere else. If they are, we’ll find it, so hang in there! We keep searching for a better price on your product for as long as the receipt allows us to. If you don’t receive a Price Drop, it may just be that you’ve already paid the best price possible.

Visit the Price Drop Settings page to unsubscribe. Quick FYI – unsubscribing will remove your receipts and delete corresponding tracked purchase items.

The receipt capture process uses the same secure technology as our mobile cheque deposit service. Once stored, we perform the same stringent security testing as we do on our banking system. We do not store any personal information other than what we need to provide and support the Price Drop service. Review our Terms and Conditions where we specifically spell out what data is required to run the service. You can find them in the settings page of the Price Drop feature.

A representative may access your receipts in select situations:

• To process a receipt when the system had difficulty reading it before rejecting it.
• To process a refund on your behalf when we find a deal. This is really what makes Price Drop shine.

Other than those two cases, the receipts are securely stored for you and only you to access within the app. No one else, other than perhaps a database administrator (for investigative purposes), would be accessing receipts.

No. All we’re doing is providing the Price Drop service. We know… hard to believe, but it’s true. We’re not selling the data, analyzing your receipts, or trying to understand your shopping habits. We genuinely just want to save our members money. If at any time in the future we do plan to do something else with your personal data, we will ask for your consent in order to do so.

Not at this time.

Show the retailer the Price Drop proof we provide in the app, plus your original purchase receipt. For online receipts, we’ll claim the refund from the retailer on your behalf whenever possible – no need for you to lift a finger! Then the retailer will deposit the refund directly into the account you used to make the purchase.

The original retailer where you made your purchase.